I hate leaving negative reviews, but this experience at Big Al’s was really disappointing. We went to claim a prize that was clearly labeled as 700 points, and the label on the shelf matched that price. However, when we went to redeem it, the representative said the system showed 1500 points instead. A few minutes later, they even changed the label to 1500 points.
It felt unfair and misleading, and we ended up leaving without claiming the prize. Hopefully, they can improve their accuracy and transparency so other customers don’t have the same experience.
Didn't wait long to be seated
Server staff was attentive and orders arrived after 10 minutes of being seated. Food was delicious. Classic rib eye were tender and the loaded potatoes were delicious. The quality of meat is better than BJs. Fajitas for two were delicious. Love the black beans chilli for the fajitas. Flavors were on point. The only drawback is the rice. It was tooooo dry. Will come again.
Great place for kids. They have a full arcade system plus bowling. Oh also they are running a super cool promo. For all summer kids can play free Bo’s things attached. That’s a big wow.
Needed a quick, small bite for dinner. Went with Prime Steak Bites and a GnT. I didn't see the steak bites on the menu, but I saw them in the online order menu. Glaze was tasty, and the bites were tender. I'll have to come back to try some of the other menu options.
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Chandra Sekhar
a month agoI hate leaving negative reviews, but this experience at Big Al’s was really disappointing. We went to claim a prize that was clearly labeled as 700 points, and the label on the shelf matched that price. However, when we went to redeem it, the representative said the system showed 1500 points instead. A few minutes later, they even changed the label to 1500 points. It felt unfair and misleading, and we ended up leaving without claiming the prize. Hopefully, they can improve their accuracy and transparency so other customers don’t have the same experience.
Connie Bautista
5 months agoDidn't wait long to be seated Server staff was attentive and orders arrived after 10 minutes of being seated. Food was delicious. Classic rib eye were tender and the loaded potatoes were delicious. The quality of meat is better than BJs. Fajitas for two were delicious. Love the black beans chilli for the fajitas. Flavors were on point. The only drawback is the rice. It was tooooo dry. Will come again.
Phillip Cheng
a month agoGreat spot for after-work happy hour! Huge sports bar with surprisingly good food and friendly service. Hot wings are a must-try — always a favorite!
Vasu Jain
4 months agoGreat place for kids. They have a full arcade system plus bowling. Oh also they are running a super cool promo. For all summer kids can play free Bo’s things attached. That’s a big wow.
Shawn Crisp
4 months agoNeeded a quick, small bite for dinner. Went with Prime Steak Bites and a GnT. I didn't see the steak bites on the menu, but I saw them in the online order menu. Glaze was tasty, and the bites were tender. I'll have to come back to try some of the other menu options.