I hate leaving negative reviews, but this experience at Big Al’s was really disappointing. We went to claim a prize that was clearly labeled as 700 points, and the label on the shelf matched that price. However, when we went to redeem it, the representative said the system showed 1500 points instead. A few minutes later, they even changed the label to 1500 points.
It felt unfair and misleading, and we ended up leaving without claiming the prize. Hopefully, they can improve their accuracy and transparency so other customers don’t have the same experience.
Chill vibe. Different than the competition, but I prefere Big Al's. The party room, and bar is huge and accommodating. The arcade is fun, and the food is delicious.
Get the burger bowl (salad)
Had a reservation here for the 49ers playoff game. Never came here to watch before, was a great experience! There was a line to get in but we got to skip it for the reservation. The bartender, Ferdie was super professional, kind, and quick. Right off the bat he let us know he would be right with us, which I appreciated (compared to us just standing there waiting without being greeted.) He talked to us about the playoff game, (bonus points for him wearing niners gear LOL) definitely will come back for future sporting events!!
Didn't wait long to be seated
Server staff was attentive and orders arrived after 10 minutes of being seated. Food was delicious. Classic rib eye were tender and the loaded potatoes were delicious. The quality of meat is better than BJs. Fajitas for two were delicious. Love the black beans chilli for the fajitas. Flavors were on point. The only drawback is the rice. It was tooooo dry. Will come again.
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Chandra Sekhar
3 months agoI hate leaving negative reviews, but this experience at Big Al’s was really disappointing. We went to claim a prize that was clearly labeled as 700 points, and the label on the shelf matched that price. However, when we went to redeem it, the representative said the system showed 1500 points instead. A few minutes later, they even changed the label to 1500 points. It felt unfair and misleading, and we ended up leaving without claiming the prize. Hopefully, they can improve their accuracy and transparency so other customers don’t have the same experience.
Alexander Huber
3 weeks agoChill vibe. Different than the competition, but I prefere Big Al's. The party room, and bar is huge and accommodating. The arcade is fun, and the food is delicious. Get the burger bowl (salad)
Janet Farzande
in the last weekHad a reservation here for the 49ers playoff game. Never came here to watch before, was a great experience! There was a line to get in but we got to skip it for the reservation. The bartender, Ferdie was super professional, kind, and quick. Right off the bat he let us know he would be right with us, which I appreciated (compared to us just standing there waiting without being greeted.) He talked to us about the playoff game, (bonus points for him wearing niners gear LOL) definitely will come back for future sporting events!!
Phillip Cheng
3 months agoGreat spot for after-work happy hour! Huge sports bar with surprisingly good food and friendly service. Hot wings are a must-try — always a favorite!
Connie Bautista
6 months agoDidn't wait long to be seated Server staff was attentive and orders arrived after 10 minutes of being seated. Food was delicious. Classic rib eye were tender and the loaded potatoes were delicious. The quality of meat is better than BJs. Fajitas for two were delicious. Love the black beans chilli for the fajitas. Flavors were on point. The only drawback is the rice. It was tooooo dry. Will come again.