My son has wanted to go to a smash room for the longest time, so we finally went for his 13th birthday. He and his friend had soooo much fun! They got so much rage and energy out. Bryce was super helpful and welcoming. Everyone felt safe and free. We will defiantly be back!
Great way to celebrate a birthday. Miguel was very responsive and helpful answering all of my questions. These teenagers had so much fun and it was a great experience!
First photo is of koda, this dude is dope af. Definitely coming back, he made us feel welcome and was extremely accommodating. Definitely worth the money.
Great experience! Employees were great and friendly! Good place to go after a heartbreak or being cheated on lol! Great way to release anger! Highly recommend! Especially the closest one was in SJ
They deserve zero stars. I had a very unfortunate experience with the Bay Area Smash Room. I booked a Smash and Splatter party months in advance, paid a deposit when I booked the party, paid off the entire balance and confirmed the party several times before the date of the event, which was booked for a large group. When we arrived a few minutes early for the party, the Bay Area Smash Room was closed, gates locked, everything! We arrived in the afternoon around 1:30 and according to their website, they opened at 10am. I contacted the phone number on the website and guess what, no answer. A few minutes later, I received a text stating that the employees were “on lunch break”. I patiently waited until the time that the party was supposed to start. Guess what - no employees showed up. Mind you we were waiting and standing outside of the building on the sidewalk… guests are arriving for the party and still no employee shows up. I continue texting the number on the website and they deliberately misled me by stating that they need to call whichever employee was supposed to be managing the event - so the whole lunch break thing was completely untrue! 20 minutes after the event I am texting and calling the number to find out what the problem is with no answer, and finally, I receive a text that the staff is running another location. No apologies, no explanations, no nothing. Finally 30 minutes AFTER THE EVENT WAS SUPPOSED TO START a young man arrived and opened the doors. I asked him what the problem was and he said that this occurs frequently, employees don’t show up and the staffing is mismanaged. He was called to help at the last minute. We started the event and at least that part went well. I asked to get in contact with the manager, Miguel, to discuss this with them and was told they would call me. I have yet to receive a call or any offer of reimbursement for their awful service.
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Amanda Thompson
2 months agoMy son has wanted to go to a smash room for the longest time, so we finally went for his 13th birthday. He and his friend had soooo much fun! They got so much rage and energy out. Bryce was super helpful and welcoming. Everyone felt safe and free. We will defiantly be back!
Leyla Gonzalez
2 months agoGreat way to celebrate a birthday. Miguel was very responsive and helpful answering all of my questions. These teenagers had so much fun and it was a great experience!
Cesar
2 months agoFirst photo is of koda, this dude is dope af. Definitely coming back, he made us feel welcome and was extremely accommodating. Definitely worth the money.
Rowena Taguiam
8 months agoGreat experience! Employees were great and friendly! Good place to go after a heartbreak or being cheated on lol! Great way to release anger! Highly recommend! Especially the closest one was in SJ
DD EETH
2 months agoThey deserve zero stars. I had a very unfortunate experience with the Bay Area Smash Room. I booked a Smash and Splatter party months in advance, paid a deposit when I booked the party, paid off the entire balance and confirmed the party several times before the date of the event, which was booked for a large group. When we arrived a few minutes early for the party, the Bay Area Smash Room was closed, gates locked, everything! We arrived in the afternoon around 1:30 and according to their website, they opened at 10am. I contacted the phone number on the website and guess what, no answer. A few minutes later, I received a text stating that the employees were “on lunch break”. I patiently waited until the time that the party was supposed to start. Guess what - no employees showed up. Mind you we were waiting and standing outside of the building on the sidewalk… guests are arriving for the party and still no employee shows up. I continue texting the number on the website and they deliberately misled me by stating that they need to call whichever employee was supposed to be managing the event - so the whole lunch break thing was completely untrue! 20 minutes after the event I am texting and calling the number to find out what the problem is with no answer, and finally, I receive a text that the staff is running another location. No apologies, no explanations, no nothing. Finally 30 minutes AFTER THE EVENT WAS SUPPOSED TO START a young man arrived and opened the doors. I asked him what the problem was and he said that this occurs frequently, employees don’t show up and the staffing is mismanaged. He was called to help at the last minute. We started the event and at least that part went well. I asked to get in contact with the manager, Miguel, to discuss this with them and was told they would call me. I have yet to receive a call or any offer of reimbursement for their awful service.